Depending on which state or territory the products are to be delivered to, you can expect to receive your order within 3-5 business days of receiving our delivery confirmation email. Express shipping options are available at checkout 1-3 business days.
Shipping to New Zealand is handled by Aus Post in conjunction with NZ Post, delivery time varies from 5-7 business days.
Delivery fees are usually calculated and shown to you at the checkout page, and before you confirm your purchase order. Delivery fees are calculated based on your selected shipping address and delivery method (i.e. standard or express), amongst others. Please do therefore refer to the checkout page for the estimated delivery fees for your order(s).
This Entity Australia Official Webstore ships to Australian and New Zealand only.
If you reside outside Australia, you may visit our International webstore. Click here to visit.
If you reside in China, please visit our Jingdong or Tmall flagship stores.
If our courier partner fails to reach you at your specified shipping address, our courier partner will leave you a message or give you a call. A re-delivery will be made after arranging a convenient time with you.
Our courier partners may make a maximum of two delivery attempts. If our courier partner is unable to deliver the products to you after two delivery attempts, then the products may be returned or disposed of by our courier partner. Please do kindly ensure that you are therefore able to receive your delivery at the scheduled time.
Unfortunately, orders cannot be cancelled, returned, exchanged or refunded. We apologise that we are also unable to change the items in your order once it has been processed.
If you receive an item which is damaged or expired, or if you received items which are different from what you ordered, please contact us immediately at +61 7 3198 2484 (AU).
We currently display and offer purchases in Australian Dollars (AUD) only.
First time shopping with Entity? Placing an order is easy!
Your order is final once payment has been processed. Therefore, it is important to check that your order is accurate before you click on "Place Order".
After checking out, you will receive an Order Confirmation email with your order details. You will also receive an Order Packing email when your order is being packed. An order tracking link will be sent to you in this email to enable you to track your order, where available.
To bring you the best online shopping experience, we offer multiple payment methods:
You may be facing difficulties with making payment because of the following reasons:
If the problem still occurs, please email us at info@entity-health.com or call us at +61 7 3198 2484 (AU)
Goods and Services Tax (GST) and Value Added Tax (VAT) rates are set by Australian or New Zealand law.
All Entity products are halal certified except for LiviUp®.
Our team is here to help. Email info@entity-health.com or call +61 3 97374341 (AU).
CGMP refers to the Current Good Manufacturing Practice regulations used and enforced as a globally harmonised system all around the world.
CGMPs provide for systems that assure proper design, monitoring, and control of manufacturing processes and facilities. Adherence to the CGMP regulations assures the identity, strength, quality, and purity of drug products by requiring that manufacturers of medications adequately control manufacturing operations. This includes establishing strong quality management systems, obtaining appropriate quality raw materials, establishing robust operating procedures, detecting and investigating product quality deviations, and maintaining reliable testing laboratories. The "C" in CGMP stands for "current," requiring companies to use technologies and systems that are up-to-date to comply with the regulations.
We are proud to confirm that Entity is CGMP compliant which assures our products meet their quality standards so that they will be safe and effective for consumers.